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Apply by email to [email protected] and include your resume and LinkedIn profile. Please summarize why you are the best candidate for this role in your message.

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The Opportunity

At Weave we are are reimagining the regulatory process for drug development with AI. Our goal is to dramatically accelerate the pace and rate at which drugs get to market.

We are seeking a leader to spearhead our Customer Success team, reporting to our Chief Product Officer. This is a unique and pivotal role that requires a person of uncommon skills and disposition. You will help our customers (drug companies) onboard to our platform, learn how to use it, and customize it for their organization. You will walk alongside them throughout the lifecycle of their therapeutics, ensuring their success on Weave’s platform.

Initially you will be rolling up your sleeves to create by doing, paving the way by executing, learning, and iterating with our earliest customers. As our customer base grows and our CS process matures, you will hire and grow the team to support it.

Compensation

• Salary range: $154k - $196k
• Competitive equity
• Generous benefits: health, dental, vision, 401k

Core Responsibilities

• Onboarding and Training: You will devise and maintain an onboarding and training plan for new organizations and new users, including documentation and interactive sessions. You will provide the training, virtually and in-person (up to 50% travel, likely less).
• Platform Customization: With the support of the Product teams you will devise and execute a process for customizing the platform for new customers. Primarily this entails customization of document templates for AI-generation of regulatory submission content
• Process and Systems: You will establish stage-appropriate processes and systems to ensure that Customer Success is consistent, efficient, and effective.
• Account Advocacy: You will endeavor to ensure that our customers are getting as much value as possible from their use of Weave’s products, and that Weave’s products are reaching all users within our customer organizations who might benefit from them.
• Commercial/Product Collaborator: As the closest person to our customers you will be a vital conduit for user understanding to improve our platform and products, and for account renewal and expansion to grow the business.

Ideal Candidate Profile

• Experienced Meets Innovative: You’ve been around the block and know the first 10 things you need to do. But you’re not looking to run a playbook, you’ve got a pot of ideas simmering about many ways to make CS and customers’ experience better.
• Bio Conversant: You can speak the language of drug development and, crucially, drug developers will speak to you. You don’t need a PhD, but PhD’s need to find you credible.
• AI Capable + Pragmatic: You know your way around an LLM (as much as anyone can right now) but you don’t get lost in the weeds.
• Outstanding Educator and Communicator: Educating isn’t a chore for you, it’s a joy. You love to see people “get it” and enjoy the craft of figuring out how to help them get there.